Exness stands out as a leading trading platform in the Forex market. Given the exceptionally large number of investors using the Exness trading exchange, it’s common for issues to arise, such as login difficulties or problems with withdrawing funds. So why can’t Exness have withdrawal problems? Join EX Trading to find the reasons and solutions through the following article.
Why you might experience withdrawal issues with Exness
Experiencing Exness withdrawal issues can stem from various factors, involving both user actions and the platform’s system. To get your funds, you’ll need to pinpoint the exact reason your withdrawal failed. Here are the most common problems investors typically face.
1. Different deposit and withdrawal methods
Exness policy mandates that your deposit and withdrawal methods must match. A common misstep traders make is attempting to cash out using a different payment option than their original deposit. Because of this, investors must remember the method they used to initially fund their account.
If your chosen withdrawal channel doesn’t align, the system will instantly flag an error, blocking your withdrawal. For example, if you deposited with a Visa or Mastercard, you’ll need to use that same card for any withdrawals.
2. Withdrawal exceeding account balance
A common reason for withdrawal failures is an insufficient account balance. If your current funds don’t meet the withdrawal amount, the transaction won’t go through. It’s especially important to note that certain preset trading orders can deplete your balance unexpectedly. To avoid this, always make sure to close all active trades and verify your account balance carefully before attempting a withdrawal.
3. Withdraw money from the minimum allowable limit
Currently, most withdrawal methods on the Exness exchange have a minimum withdrawal level. Simply put, if you exceed this limit, withdrawals will not be possible.
Therefore, you should clearly understand the minimum withdrawal regulations of Exness before making any transaction. Additionally, you can also increase your account’s withdrawal limit to easily fix this error. Because the Exness broker’s leverage system is high, it is advantageous for customers to deposit small amounts.
See more: Open Exness Account: Latest guide for new traders
4. Exness system error
Occasionally, the Exness trading platform undergoes scheduled maintenance to ensure optimal performance for its users. During these periods, you might encounter system errors when attempting transactions.
Specifically, you could face difficulties logging into Exness or executing deposits and withdrawals. If this happens, it’s typically a temporary system error, and your best course of action is to wait for Exness to complete the necessary fixes. Should any persistent issues arise, feel free to reach out to the Exness support team.
5. The account is locked for transactions
In some instances, investors face Exness withdrawal problems because their accounts have been locked or even deleted due to various reasons. This constitutes a primary cause for users being unable to access their funds on Exness.
Similarly, if your chosen payment methods, such as bank cards or e-wallets, are themselves locked, this will also impede withdrawals. To resolve such issues, it’s advisable to contact your bank or the Exness support team to have your account unlocked. Once this is done, you should be able to withdraw your money quickly.
Currently, Exness strictly prohibits withdrawals to third parties; attempting to transfer funds to an account that is not your primary registered account will result in a failed transaction.
How to fix the error of not being able to withdraw money
Exness maintains its standing as a prominent leader in the foreign exchange (Forex) market. However, when you encounter Exness withdrawal problems, knowing what immediate steps to take is crucial. The following guidelines are designed to help you efficiently resolve common errors that might impede your withdrawals:
- Identify the Issue: Carefully determine the specific error you’re facing (referring to previously discussed common causes) to select the most effective solution.
- Verify Balance: Confirm your current account balance is sufficient for the amount you intend to withdraw.
- Check Account Status: Ensure your Exness, bank, and e-wallet accounts are all active and not locked.
- Review Pending Orders: Inspect any open trading orders, as they might affect your available balance.
- Contact Support: Reach out to the Exness support team for prompt assistance if the problem persists.
Contact information for the Exness trading platform:
- Email: support@exness.com.
- Phone: 18006371.
Information that you must provide to the Exness support team:
- Your trading account number on the Exness platform.
- The specific payment method(s) you attempted to use for withdrawal.
- Proof of the error you encountered (e.g., a screenshot or the exact error message).
Some questions related to the problem of Exness withdrawal
Below are answers to some frequently asked questions from customers to better understand the problem of not being able to withdraw money from Exness. Please follow the detailed questions and answers below!
1. Time to withdraw money using Visa and Mastercard?
For the majority of traders, Exness facilitates the immediate processing of withdrawal requests. Once initiated, your request is promptly sent to Exness and then dispatched to your bank.
However, the actual time it takes for the funds to reflect in your account largely depends on your specific banking institution, typically ranging from 1 to 14 days.
It’s important to note that transactions involving Visa and Mastercard generally require the longest processing periods within this range. While Exness supports withdrawal requests 24/7, allowing you to submit at any time, their internal average processing time is around 24 hours.
Considering these varying durations, it’s advisable to plan your deposits and withdrawals strategically.
2. Are there any fees for withdrawing money from the Exness exchange?
All withdrawals made from your Exness account are entirely free of charge from the platform’s side. However, you should be aware that certain banks or e-wallet providers may impose their withdrawal fees, as per their respective regulations. Therefore, it’s crucial to understand any potential charges from these external entities.
However, some withdrawal transactions broker Exness review that have fees support transaction times of only 30 minutes.
See more: Exness Broker Review: Strengths and Weaknesses to know.
3. What is the minimum withdrawal level on Exness?
Exness implements distinct minimum withdrawal limits for each of its available payment methods. While e-wallets and Visa/Mastercard options typically feature relatively low minimums, other withdrawal methods generally require an amount of USD 10 or more.
It is crucial to understand that if your account has only received deposits without any trading activity, you will not be able to withdraw those funds. Being aware of this policy is essential to prevent potential Exness withdrawal problems.
Conclude
This guide has thoroughly examined the frequent causes behind Exness withdrawal issues and offered practical solutions to help you overcome them. We genuinely hope the insights shared here prove to be a valuable resource for you. If you have any more questions, don’t hesitate to reach out to the EX Trading care team for prompt support.
