Exness is one of the world’s leading online trading platforms. Providing users with many forex trading options. However, many times users in some countries encounter the situation of Exness not working, causing a lot of trouble and inconvenience. So what is the reason for not being able to access Exness? And how to fix it? Let’s find out about EX Trading in this article.
Find out the reason why your Exness not working
Exness not working can be due to many different reasons, but they can mainly be classified into the following 4 groups.
System problem so unable to access Exness
This is the rarest case, when Exness’s system fails or undergoes maintenance, resulting in users being unable to access the platform.
To check if Exness’s system is having problems, you can visit Exness’s Status Page to see detailed information about the platform’s servers and services.
If something goes wrong, you’ll see red or orange notifications in the relevant sections. In this case, you can only wait until the system is restored to normal operation.
Because the Exness platform is blocked in some countries
This is the most common reason why users Exness not working. Because online money transactions have not been recognized by some countries governments, network operators in some countries often block websites and applications related to online money transactions, including Exness.
When you access the Exness website or app, you will encounter error messages such as “Site not found”, “No connection” or “Authentication failed”. To fix this cause, you need to change your IP address or use anonymous access tools such as VPN or Tor.
Due to an unstable internet connection signal
If your internet connection is unstable, you may also experience the problem of Exness no connection. You will then see an error message like “No connection”.
To check if your network connection is stable, you can run a speed test utility to get a report on your network connection speed and latency.
In addition, you should also check whether the network cables are securely connected, and restart the modem/router to refresh the network connection.
The firewall system blocks incorrect domain names
Another reason causing rumors of why is Exness not working is due to the firewall system blocking or the wrong domain name. A firewall system is a network security tool that can be installed on a carrier’s server.
Firewalls can prevent you from accessing unsafe or unauthorized websites and applications. Including the Exness exchange. To fix this cause, you need to turn off the firewall system or add Exness to the whitelist of the firewall system. Additionally, you also need to check if you are using the correct Exness domain name, as there may be many fake domains.
How to fix errors when Exness not working
Once you know the reason why Exness not working, you need to apply appropriate solutions to be able to access the trading platform again quickly and safely. Below are some ways to fix errors when Exness cannot log in that you can refer to.
Fix when your Exness not working
If you cannot access Exness due to system problems, you can only wait until the system is fully restored. You can monitor the Exness system status information. Or contact Exness’ customer service team for more details.
You should be patient and should not use other tools or methods to access Exness when the system is experiencing problems, as this may cause risk to your account and transactions.
Fix network connection
If you cannot access Exness due to an unstable network connection, you need to check and fix your network connection. You can fix it as follows:
- Run a speed test utility to see the speed and latency of your network connection.
- Check to see if the network cables are broken, broken, or not securely connected.
- Restart the modem/router to refresh the network connection.
- Try using a different carrier or switch to a Wi-Fi or 4G/5G connection.
- Contact your internet provider to request support.
See more: Open Exness Account: Latest guide for new traders
Fix when the Exness system fails and the domain name is blocked
If you cannot access Exness because the Exness system is blocked in some countries. Or due to the wrong domain name, you can apply the following methods to fix it:
Use another domain name
Exness has many different domains to cater to different markets. And some domain names may not be blocked in some countries. You can try accessing other Exness domains. You should also note that these domain names may have different terms and conditions of transaction. Therefore you should read carefully before using.
Change IP to access Exness
Another way to access Exness when blocked in some countries is to change IP to access. By changing your IP, you can pretend that you are accessing from another country. Where Exness is not IP blocked.
You can change IP by using IP change software or applications. However, you also need to note that changing IP can reduce the speed and stability of the network connection and can cause some security issues for the device.
Use VPN
VPN stands for Virtual Private Network. This is a tool that allows you to access blocked websites and applications in some countries safely and effectively. When using a VPN, you will be connected to a server in another country, where Exness is not blocked. You will be assigned a new IP address. And your data will be encrypted to protect against third-party tracking or interference.
See more: Exness scam? Facts all forex traders should know
Use the Tor browser
Tor stands for The Onion Router. This is a web browser that allows you to access blocked websites and applications in some countries anonymously and securely. When you use Tor, you are connected to a network of random servers around the world. Your data will be multi-layer encrypted to prevent tracking or interference by third parties.
However, using Tor can reduce connection speed and stability.
Contact Exness customer service staff
If you have tried all the above fixes and still Exness not working. You can contact Exness’s customer service team for support. Exness’s customer service staff are professional, enthusiastic, and friendly. Ready to answer all your questions and problems. You can contact exness’s customer service team through the following methods:
Contact methods
You can chat online with Exness customer service staff by visiting the official Exness website. Click on the chat icon in the lower right corner of the screen. You will be connected to a customer service staff immediately. And you can communicate with them in some countries or in English.
Besides, you can call Exness’s customer service staff via the hotline number. You will be connected to customer service staff and can communicate with them. You should prepare the necessary information about your account and transactions. For quick and effective support.
In some countries customer support hours
Exness’s customer service staff operates 24/7. However, for support in some countries, you should contact us within the following time frames.
Additionally, you can also contact us at any time with the online chat’s automatic translation feature for support in other languages.
So in the above article, EX Trading has explained to you the cause and how to fix it when Exness not working. A common problem for many users in some countries. Hopefully, this article will help you access Exness easily and safely. Thereby making successful and profitable transactions. If you have any questions or problems. Don’t hesitate to contact Exness’s customer service team for the best support.
FAQ:
Is Exness blocked in some countries?
Because online money trading activities are not recognized by some countries’ governments.
How to fix when the Exness domain name is blocked?
You can apply ways to overcome when the Exness domain name is blocked. Such as using another domain name, changing IP, or using a VPN or Tor browser.
What is the Exness blocked by firewall error?
A firewall system is a network security tool. Can be installed on carrier servers. Firewalls can prevent you from accessing unsafe or unauthorized websites and applications, including Exness.
